Big Sandy Superstore
Reviews and Complaints
Stay away
Chair falling apart
The chair has become defective during the process of owning it. The chair pops and cracks when reclined and form coming out of foot rest.
Don’t like the idea that the chair pops and cracks when you lay back and or recline. The foam is starting to fall out of the bottom of the foot rest.
- Friendliness of employees
- Love the different styles
- Defective furniture
Preferred solution: Let the company propose a solution
Complaint of broke chair
Preferred solution: Let the company propose a solution
Never shop at this store! They will burn you and not look back !
- Poor customer service
- Being lied to about the quality
- Broke appliance and did not fix at my expense
Not good,bad
Preferred solution: Let the company propose a solution
New Kitchen Range
Preferred solution: Let the company propose a solution
Cancellation is the worst case
- Attention to detail
Preferred solution: Cancel the product off my accounts
Most unprofessional company I've ever had to deal with and I am 49 years old they're more than willing to take your money but when they can't produce the product they give you a run around
- Friendly sales woman jill and fast delivery
- Totally dissatisfied
- Poor customer service
Preferred solution: Let the company propose a solution
Clothes Dryer Arrived With Big Dent--Knob Won't Turn
- Good selection
- Poor quality on arrival
Preferred solution: Fix the problem.
Recliner service
Will not deliver what was sold
Parkersburg WV store
Bought mattresses from the Parkersburg, WV store. The floor model was nice.
The ones I received were hard and made my back hurt. I did get the one time exchange. When I went to return the first mattresses. The guy working told me to lay it on the floor and have kids jump up and down on the matress to break it in!
Then the other sales clerk told me I needed an adjustable base to help soften it for another 799.00! So I got a second set. Again the store one was nice and comfy! Mine??
Nope I am now $ 500 deep in chiropractic bills and they will not take it back or exchange. Again told me to purchase their 799.00 adjustable bed frame.. . Seriously??
I have furnished my kitchen from there with appliances, have got decor, bought recliners, mattresses, .. .
No more! They have forever lost my business and my families!
- Return policy
Preferred solution: To exchange my mattresses again!
2 fridges later
2 fridges later
- This was the heath store
Liars
- Customer service
Preferred solution: Let the company propose a solution
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I received very similar treatment, I honestly do not know who does the hiring but there needs to be some major changes. Customer service is horrible they do not tell you all the information management is I believe worse and their services techs broke items at my house which the service manager did not believe they did I would not recommend.