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Most Helpful

Big Sandy Superstore - Never shop at this store! They will burn you and not look back !

1.0
Details
Horrible company ! Horrible customer service ! Horrible Service Manager! Service Techs who don't know how to do their job! Poor communication if any at all ! I would go into details but I am sick of dealing with this company to get a resolution. Word of warning......RUN from this company and give someone else who appreciates your business and values you as a consumer your money!
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Review
#1631069 Review #1631069 is a subjective opinion of poster.
Cons
  • Broke appliance and did not fix at my expense
  • Poor customer service
  • Warranty reimbursement
Reason of review
Too many to name problems with the whole experience
We just bought a new Frigidaire range to put in our built in kitchen. after it was installed we were going to broil a cheese sandwich. When the oven started to heat up smoke started coming out of top vents. we turned it off and smoke keep coming out. Afraid it was...
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Review
#1698417 Review #1698417 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Big Sandy Superstore - Cancellation is the worst case

1.0
Details
I order some furniture from Big Sandy, after I made my order I was told it would take 4 weeks for the warehouse to receive it and addition 4 weeks for I receive it, so I cancel the orde. I had to continually call to get the order cancelled and I finally got it canceled, at least I thought it was cancelled until I went to order a set of mattress from mattress firm, then I found out that it's still pending on my account.
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Review
#1677882 Review #1677882 is a subjective opinion of poster.
Cons
  • Attention to detail
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel the product off my accounts

Big Sandy Superstore - Not good,bad

1.0
Details
yes I been shopping at big sandys,for years not no more,bought a 65 inch curved tv last year,quit working ,they came out twice to fix it the guy craked the screen on it,so they told me they would replace it,they brought me a 65 inch tv,butt,its not a curved tv,and they wanted to charge me a delivry fee,and get this I dont get no warranty on this tv,even tho there tv repair man broke it,i just will not buy anything there no more,big sandys u guys have got to realize that the bank that gives me credit to buy your stuff,is being used at other places.rodstale1@aol.com,the store im talking about is in Chillicothe,ohio,45601
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Review
#1667700 Review #1667700 is a subjective opinion of poster.
Product
Tv
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Let the company propose a solution

Big Sandy Superstore - Will not deliver what was sold

Bought 15K of furniture. Paid Ashland Big Sandy. Waiting for months to get my stuff in. Always an excuse, always the run a round, and still with out a majority of my furniture.
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Review
#1665201 Review #1665201 is a subjective opinion of poster.
Service
Big Sandy Superstore Shipping Service
Reason of review
Order processing issue

Big Sandy Superstore in Violet, Ohio - Clothes Dryer Arrived With Big Dent--Knob Won't Turn

3.1
Details
They delivered a dryer with a big dent in it near the main purpose *** Tried to turn the *** but it hesitated turning at all. Wasn't sure I was turning it the correct way! Then the *** popped off! So I put it back on...effortfully turned it clockwise to the 60 minute timed dry setting and hit the start button. Seems to be working. We'll see how long before the *** itself breaks. Got a $45 discount for the dent. Called the store...the said they are setting me up with a service tech.............
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Review
#1662816 Review #1662816 is a subjective opinion of poster.
Product
Maytag Dryer
Pros
  • Good selection
Cons
  • Poor quality on arrival
Reason of review
Damaged or defective
Preferred solution
Fix the problem.
Tags
  • Clothes Dryer

Big Sandy Superstore - Recliner service

You have two service techs that are top drawer, Mel Brooks and Sean. Sean made the initial call diagnosed the problem and ordered the parts. Later Mel made the repairs.Great job, great team. The main thing is, Momma is happy! Again thank you for a GREAT JOB! Tommy R Lewis
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Review
#1628619 Review #1628619 is a subjective opinion of poster.
Reason of review
Great service

Big Sandy Superstore in Portsmouth, Ohio - Complaint of broke chair

4.8
Details
Big Sandy Superstore - Complaint of broke chair
The chair when reclined pops and cracks. Foam is falling out of the foot rest.
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Review
#1623259 Review #1623259 is a subjective opinion of poster.
Service
Big Sandy Superstore Repair
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution
4.1
Details
Big Sandy Superstore - Chair falling apart

Update by user Aug 14

The chair has become defective during the process of owning it. The chair pops and cracks when reclined and form coming out of foot rest.

Update by user Aug 14

Don’t like the idea that the chair pops and cracks when you lay back and or recline. The foam is starting to fall out of the bottom...

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Review
#1623243 Review #1623243 is a subjective opinion of poster.
Service
Big Sandy Superstore Customer Care
Pros
  • Friendliness of employees
  • Love the different styles
Cons
  • Defective furniture
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Power Recliner
1.1
Details
I purchased furniture for $2,100. I was told it would be two weeks before my furniture came in. It was supposed to be here on Saturday I was supposed to get a call on Friday to let me know what time. I did not receive a phone call. I called them on Saturday just to...
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Review
#1619028 Review #1619028 is a subjective opinion of poster.
Pros
  • Totally dissatisfied
  • Friendly sales woman jill and fast delivery
Cons
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Contact Big Sandy Superstore Customer Service

Mailing Address:
Big Sandy Superstore
8375 Gallia Pike
Franklin Furnace, Ohio 45629
United States
Phone:
(888) 610-2449
All Big Sandy Superstore Contacts

Big Sandy Superstore Products and Services Reviews

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Big Sandy Superstore in Thornville, Ohio - 2 fridges later

2.8
Details
Ordered a Frigidaire gallery it sucked leaked all over the floor thank god they let me change it the ice dispenser was broke too ..got a Samsung much nicer here’s the catch charged me a delivery fee and a week later I’m still missing screws to handle for freezer door ..homedepot has same fridge 1200 free delivery with tax and haul away maybe 1300 I think I have 1584 in this fridge after a 100 refund I feel I was shorted a few hundred dollars I prefer email contact only ..
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Review
#1581298 Review #1581298 is a subjective opinion of poster.
Pros
  • This was the heath store
Reason of review
Pricing issue
Loss
$200
Tags
  • Poor Service Delivery