I purchased Natuzzi sofa and love seat from Sandy's Furniture and cost me about $5,000 also I purchased 5 years warranty. From the delivery day I found problem in the product, the cushion is soft one side and firm other side, back support also defective.
After complaining they took it back and repaired it 3 times, I am not sure whether they have done anything. Customer service assured me after long using the cushion and back rest will get firmer and their won't be a problem. The quality was continuously declining and I didn't bother to call them again, thinking that I have 5 years warranty. Once it became very bad I called them after two years and they replied manufacturer's warranty two years and expired, 5 years warranty only for wear and tear, but sales man explained me everything covered in the 5 years warranty.
Paid over $5,000 and received nothing just pain and hassle.
I am agree with other reviewer that they Show high quality furniture but will send you just opposite of what they show and then the staff will rudely all those problems are normal. They are just sucker, I don't recommend anyone to buy furniture from them.
Product or Service Mentioned: Natuzzi Sofa.
Reason of review: Warranty issue.